How To Proceed With Troubleshooting [12/2019 - ]: Procedure

Result

Result: 

NEXT 

See step  2

HINT: 

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

Result

Result: 

NEXT 

See step  3

1. Measure the auxiliary battery voltage with the ignition switch off.*1
2. Measure the auxiliary battery voltage.*2
   1. *1: for HV Model
   2. *2: for Gasoline Model

   Standard Voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

3. Check the fuses and relays.
4. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  4

1. Using the GTS, check for CAN communication system DTCs.

   For HV Model: Refer to DIAGNOSIS SYSTEM [12/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 10/2021] , or refer to DIAGNOSIS SYSTEM [10/2021 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 11/2023] , or refer to DIAGNOSIS SYSTEM [11/2023 - ]

   For Gasoline Model: Refer to DIAGNOSIS SYSTEM [12/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 11/2023] , or refer to DIAGNOSIS SYSTEM [11/2023 - ]

   Result

   Result	Proceed to
   CAN DTCs are not output	A
   CAN DTCs are output	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM 

For HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 10/2022] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - 11/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2023 - ]

For Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2022] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - 11/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2023 - ]

Result: 

A 

See step  5

1. Using the GTS, Check for DTCs.

   Chassis > Lane Control > Trouble Codes 

2. Make a note of the output DTCs.

   Result

   Result	Proceed to
   DTCs are not output	A
   DTCs are output	B

Result: 

A 

See step  7

Result: 

B 

See step  6

1. Using the GTS, Clear the DTCs.

   Chassis > Lane Control > Clear DTCs 

2. Reproduce the vehicle conditions that were present when the DTCs that were noted were stored.

   HINT: 

   Refer to each corresponding DTC for details on the detection conditions.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2019 - 11/2023] , or refer to DIAGNOSTIC TROUBLE CODE CHART [11/2023 - ] 

3. Using the GTS, check for DTCs.

   Chassis > Lane Control > Trouble Codes 

   Result

   Result	Proceed to
   DTCs are not output	A
   DTCs are output	B

Result: 

B 

GO TO DTC CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [12/2019 - 11/2023]  , or refer to  DIAGNOSTIC TROUBLE CODE CHART [11/2023 - ]  

Result: 

A 

See step  7

1. Using the GTS, check for Vehicle Control History (RoB).

   Chassis > Lane Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

2. Make a note of the output Vehicle Control History (RoB).

   Result

   Result	Proceed to
   Vehicle Control History (RoB) is not output	A
   Vehicle Control History (RoB) is output	B

Result: 

A 

GO TO SYMPTOM SIMULATION. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - ] 

Result: 

B 

See step  8

1. Using the GTS, clear the Vehicle Control History (RoB).

   Chassis > Lane Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

2. Using the GTS, check for Vehicle Control History (RoB).

   Chassis > Lane Control > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Result

   Result	Proceed to
   Vehicle Control History (RoB) is not output	A
   Vehicle Control History (RoB) is output	B

Result: 

A 

GO TO SYMPTOM SIMULATION. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - ] 

Result: 

B 

GO TO VEHICLE CONTROL HISTORY. Refer to  VEHICLE CONTROL HISTORY [12/2019 - 09/2020]  , or refer to  VEHICLE CONTROL HISTORY [09/2020 - 10/2022]  , or refer to  VEHICLE CONTROL HISTORY [10/2022 - 11/2023]  , or refer to  VEHICLE CONTROL HISTORY [11/2023 - ]