Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
How To Proceed With Troubleshooting [12/2019 - 11/2023]: Procedure
- VEHICLE BROUGHT TO WORKSHOP
- Confirm how vehicle was brought to workshop
- Vehicle was driven
- Vehicle was towed
HINT:
The malfunction location may be narrowed down by confirming whether the vehicle was driven or towed.
Result
Proceed to NEXT
Result:
NEXT
GO TO SMART KEY SYSTEM (for Start Function)
for HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 11/2023]
for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2019 - 10/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2021 - 11/2023]
- Confirm how vehicle was brought to workshop
NO RELATED
Use the Manual With the Right Hardware
Pair factory procedures with proven DIY tools so the instructions are easier to execute.
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.