How To Proceed With Troubleshooting [06/2023 - ]: Procedure

2025 Toyota Grand Highlander Hybrid LimitedSECTION Procedure
  1. VEHICLE BROUGHT TO WORKSHOP 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  2

  2. CUSTOMER PROBLEM ANALYSIS 
    1. Confirm problem symptoms.

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [06/2023 - ]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  3

  3. INSPECT AUXILIARY BATTERY VOLTAGE 
    1. Measure the auxiliary battery voltage with the ignition switch off.

      Standard Voltage

      11 to 14 V

      HINT: 

      • A simple method to determine whether the auxiliary battery is discharged is to operate the horn.
      • If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding.
    2. Check the fuses and relays.
    3. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  4

  4. CHECK CAN COMMUNICATION SYSTEM* 
    1. Using the GTS, check that the CAN communication system is functioning normally.

      OK

      CAN communication system is functioning normally.

      HINT: 

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    GO TO CAN COMMUNICATION SYSTEM 

    for HEV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [06/2023 - ]

    for 1Motor-HEV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [06/2023 - ]

    for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [06/2023 - ]

    Result: 

    OK 

    See step  5

  5. CHECK PASSENGER AIRBAG ON/OFF INDICATOR 
    1. Refer to Operation Check.

      Refer to OPERATION CHECK [06/2023 - ] 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  6

  6. CHECK DTC* 
    1. Check for DTCs.

      Body Electrical > SRS Airbag > Trouble Codes 

      HINT: 

      Record or print DTCs if necessary.

      Result

      Result Proceed to
      No DTCs are output A
      Airbag system DTCs are output B
      Occupant classification system DTCs are output C

    Result: 

    GO TO PROBLEM SYMPTOMS TABLE 

    Refer to PROBLEM SYMPTOMS TABLE [06/2023 - ] 

    Result: 

    GO TO AIRBAG SYSTEM 

    Refer to DIAGNOSTIC TROUBLE CODE CHART [06/2023 - 09/2024] , or refer to DIAGNOSTIC TROUBLE CODE CHART [09/2024 - ]

    Result: 

    See step  7

  7. CLEAR DTC* 
    NOTE:

    Make sure to record any output Freeze Frame Data and Vehicle Control History (RoB) codes before clearing them and checking the DTC again.

    1. Clear the DTCs.

      Body Electrical > SRS Airbag > Clear DTCs 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  8

  8. CHECK DTC* 
    1. Check for DTCs.

      Body Electrical > SRS Airbag > Trouble Codes 

      HINT: 

      Record or print DTCs if necessary.

      OK

      DTCs are not output.

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    GO TO DIAGNOSTIC TROUBLE CODE CHART 

    Refer to DIAGNOSTIC TROUBLE CODE CHART [06/2023 - 09/2024] , or refer to DIAGNOSTIC TROUBLE CODE CHART [09/2024 - ] 

    Result: 

    OK 

    See step  9

  9. CHECK FOR VEHICLE CONTROL HISTORY* 
    1. Check for Vehicle Control History (RoB).

      Body Electrical > SRS Airbag > Utility 

      Tester Display
      Vehicle Control History (RoB)

      Result

      Result Proceed to
      Vehicle Control History (RoB) is not output A
      Vehicle Control History (RoB) is output B

    Result: 

    GO TO PROBLEM SYMPTOMS TABLE 

    Refer to PROBLEM SYMPTOMS TABLE [06/2023 - ] 

    Result: 

    See step  10

  10. CLEAR VEHICLE CONTROL HISTORY* 
    NOTE:

    Make sure to record any output Freeze Frame Data and Vehicle Control History (RoB) codes before clearing them and checking the DTC again.

    1. Clear the Vehicle Control History (RoB).

      Body Electrical > SRS Airbag > Utility 

      Tester Display
      Vehicle Control History (RoB)

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  11

  11. CHECK FOR VEHICLE CONTROL HISTORY* 
    1. Check for Vehicle Control History (RoB).

      Body Electrical > SRS Airbag > Utility 

      Tester Display
      Vehicle Control History (RoB)

      Result

      Result Proceed to
      Vehicle Control History (RoB) is not output A
      Vehicle Control History (RoB) is output B

    Result: 

    USE SIMULATION METHOD TO CHECK 

    Refer to HOW TO PROCEED WITH TROUBLESHOOTING [06/2023 - ]

    Result: 

    GO TO VEHICLE CONTROL HISTORY 

    Refer to VEHICLE CONTROL HISTORY (RoB) [06/2023 - ]

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When to See a Mechanic

Stop DIY work and contact a certified mechanic immediately if any of the following apply:

  • You smell fuel, burning insulation, or see smoke.
  • Brakes feel soft, pull hard to one side, or make grinding noises.
  • The engine overheats, stalls repeatedly, or misfires under load.
  • You are missing required tools, torque specs, or safe lifting equipment.
  • You are not confident in the next step or safety outcome.