Process Outline

^ Remove defective wood veneer part and all hardware, install the temporary wood trim (if necessary) and return the car to the customer.

Note:
If hardware is not removed, Madera Concepts will charge you a $10.00 removal fee which will not be reimbursed under warranty.





^ Obtain a dealership Purchase Order if required by your Accounting Department, complete the Repair Request Form (W34) and ship the part, Repair Request Form, and Purchase Order to Madera Concepts using the prepaid 2 day shipping procedures outlined (1 vehicle's parts per box).

^ Madera Concepts will repair the part(s) within 5 to 7 working days and return to you via 2 day pre-paid service. The chassis number and Madera's invoice number will be visible on the outside of the package.

^ Madera Concepts' invoice will accompany the repaired part in the return shipment. You will be billed for inbound/outbound shipping and the veneer repair cost.

^ Remove the temporary part from the customer's vehicle and reinstall the repaired original.

^ If a warrantable defect, submit a claim to Jaguar Cars for the following:

- appropriate labor operation (if a temporary was fitted claim twice.)

- sublet consisting of:

- repair charge

- inbound/outbound freight

- sublet handling allowance

^ Pay the vendor invoice (30 day terms).

If you have any questions concerning the status of a repair, or a repair bill contact:

Madera Concepts
606 Olive St.
Santa Barbara, CA 93101
Telephone: 805 962-1579 Fax. 805 962-7359