Safety Warning
DIY auto repair can cause serious injury, fire, or vehicle damage. These guides are for informational purposes only. Always follow OEM torque specs, wear PPE, and consult a certified mechanic if you are unsure. You are solely responsible for your safety.
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HOMESERVICE MANUALSFORD2012EXPLORER FWD V6-3.5LREPAIR AND DIAGNOSISBODY AND FRAMEBODY CONTROL SYSTEMSTESTING AND INSPECTIONPINPOINT TESTSDIAGNOSTIC ROUTINE M
2012 Ford Explorer FWD V6-3.5L
Diagnostic Routine M
2012 Ford Explorer FWD V6-3.5LSECTION Diagnostic Routine M
Diagnostic Routine M
Diagnostic Overview
U0104:00
Normal Operation and Fault Conditions
DTC Fault Trigger Conditions
Pinpoint Test
1. VERIFY THE CUSTOMER CONCERN
1. Ignition ON.
2. Verify there is an observable symptom present.
Is an observable symptom present?
2. CHECK THE COMMUNICATION NETWORK
1. Ignition ON.
2. Using a scan tool, perform network test.
Does the C-CM (Cruise-Control Module) pass the network test?
3. RETRIEVE THE RECORDED DTCs (Diagnostic Trouble Codes) FROM THE BCM (Body Control Module) SELF-TEST
1. Check for recorded BCM (Body Control Module) DTCs (Diagnostic Trouble Codes) from the self-test.
Is DTC (Diagnostic Trouble Code) U3003:16 or DTC (Diagnostic Trouble Code) U3003:17 recorded?
4. RETRIEVE THE RECORDED DTCs (Diagnostic Trouble Codes) FROM THE C-CM (Cruise-Control Module) SELF-TEST
1. Using a scan tool, retrieve the continuous memory DTCs (Diagnostic Trouble Codes) from the C-CM (Cruise-Control Module).
Is DTC (Diagnostic Trouble Code) U3003:16 or DTC (Diagnostic Trouble Code) U3003:17 recorded?
5. RECHECK THE BCM (Body Control Module) DTCs (Diagnostic Trouble Codes)
1. NOTE: If new modules were installed prior to the DTC (Diagnostic Trouble Code) being set, the module configuration may be incorrectly set during Programmable PMI (Programmable Module Installation) or the PMI (Programmable Module Installation) may not have been carried out.
Using a scan tool, perform BCM (Body Control Module) Self-Test.
2. Clear the DTCs (Diagnostic Trouble Codes). Repeat the BCM (Body Control Module) self-test.
Is DTC U0104:00 still present?
6. CHECK FOR DTC (Diagnostic Trouble Code) U0104:00 SET IN OTHER MODULES
1. Clear the DTCs (Diagnostic Trouble Codes).
2. Ignition OFF.
3. Ignition ON.
4. Wait 10 seconds.
5. Using a scan tool, retrieve the continuous memory DTCs (Diagnostic Trouble Codes) from all modules.
Is DTC U0104:00 set in any other module
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When to See a Mechanic
Stop DIY work and contact a certified mechanic immediately if any of the following apply:
- • You smell fuel, burning insulation, or see smoke.
- • Brakes feel soft, pull hard to one side, or make grinding noises.
- • The engine overheats, stalls repeatedly, or misfires under load.
- • You are missing required tools, torque specs, or safe lifting equipment.
- • You are not confident in the next step or safety outcome.